Guarantee Requirements

Guaranteed Closing Requirements - Update 8/26/2021

Guarantee Requirements
Last Updated: 8/26/2021
Guarantee Requirements
Individual Must Meet ALL of the Following Guarantee Requirements to Be Eligible For Our 100% Money Back Guarantee refund + $1500. Guarantee Requirements require account review (i.e. Not Changing Any Ad Campaigns) may be decided at the discretion of the Zale Media Team.

1. It has been at least 5 months using Zale Media's "The Celebrity Agent System" 

2. It has been no more than 6 months since the purchase date of the system (date of the first payment or deposit to Zale Media).

3. You may use Zale Media’s system as you see fit. To meet the guarantee, you must get Zale Media’s approval to change any of the provided campaigns, qualification questions, qualification settings, targeting or provided media (pictures).

4. You may choose to spend any amount on ads. To meet the guarantee, you must spend a minimum of $300/Month on Ad Spend, solely on the Recommended Seller/Buyer Advertising Campaign or $600/month solely on the Seller Only Advertising Campaign. In the event Facebook advertising is Banned or Restricted, you may use Google to spend the same amount

5. You can choose to contact leads however you see fit. To meet the guarantee, you must conduct all your initial communication with leads using the provided automated & scripted messages until they become a client/agreement is signed.

6. You have shown up On Time for Every Booked Appointment You Receive. Calls for the appointments must have been made inside the CRM.

7. You may not delete any contacts or conversations you have had with leads inside the Zale Media CRM. 
8. You (or someone on your team/an ISA) must call all the leads that responded a minimum of 3 times in the first 30 days of receiving the leads (does not include automated messages). Communication must be performed inside the provided Zale Media CRM & must respond to all replies inside the CRM within 72 hours of receiving the reply. (You shouldn’t have any unread messages as well.)

9. You must complete the provided training from Zale Media in the Training Portal Located in the Zale Media CRM.

10. You must reach out to the Zale Media team immediately in the event there is an error in your system. Any messages regarding errors must be sent within 24 hours of the error occurring.

11. You must have made all your payments on time.
12. You must have completed less than 1 transactions/closings with buyers, sellers and/or renters in within the 5-month period. This includes closings from paid ads or our organic marketing as a direct result from the Zale Media system.

13. You must submit a formal request for a refund via our guarantee refund form with supporting evidence. Form can be requested from our team by emailing

14. After you submit your formal request for a refund via our guarantee refund form, you must show up for your Account Resolution call that can be booked after you complete the form.

If all the above requirements are met, Zale Media will refund the amount paid (directly to Zale Media) for the marketing system + $1500.