Lead Replacement Program
Zale Media agrees to replace any and all bad leads to meet the monthly/term guarantee of leads specified on the service agreement.
Definition of a Bad Lead: A Bad lead is a lead where both a bad phone number & email are given. Both must be incorrect to be classified as a bad lead. All bad leads will be confirmed "bad" with the discretion from the Zale Media lead team that will double-check accuracy and update the agent on the final decision.
The Realtor/agent/customer is responsible for managing & submitting bad leads and may not submit a lead more than 2 weeks old as bad.